The 2026 Annual Conference will be hosted by Pocono Mountains Visitors Bureau in the Poconos Mountains, PA!
While we will be experiencing the area with FAMS, Dine-Around Night and Opening & Closing venues at area partners, the meetings will be held at Kalahari Resorts & Convention Center.
Kalahari Resorts & Conventions -- Pocono Mountains, PA, is located immediately off I-380 at Pocono exit 3, ideally placed for the Tristate area in the Pocono Mountains.
The multi-day event welcomes motorcoach operators, tour planners, associate members, and travel supplier members to Network, Educate and Showcase to increase business opportunities.
Keynote Speaker: Jamie Cooperstein!
Jamie will deliver her keynote on "True Hospitality: Five Keys to Elevating the Customer Experience"
Are you proactively engaging your clients or simply reacting to their needs? In Jamie's 10 years as a concierge, she learned five things that are essential to customer service excellence, and can confidently say that in 2025, while customer expectations are at an all-time high, these five things are needed more than ever. Participants will walk away with a clear path towards creating memorable moments.
Themes of the session will include:
Sponsorships Available:
A 2026 Annual Conference Sponsorship is a great way to promote your organization! There are many opportunities to choose from sponsoring a session, meal or placing an advertisement in the meeting program.