Annual Conference 2026 - Hosted by Pocono Mountains Visitors Bureau!

Description

The 2026 Annual Conference will be hosted by Pocono Mountains Visitors Bureau in the Poconos Mountains, PA!

While we will be experiencing the area with FAMS, Dine-Around Night and Opening & Closing venues at area partners, the meetings will be held at Kalahari Resorts & Convention Center.

Kalahari Resorts & Conventions -- Pocono Mountains, PA, is located immediately off I-380 at Pocono exit 3, ideally placed for the Tristate area in the Pocono Mountains. 

The multi-day event welcomes motorcoach operators, tour planners, associate members, and travel supplier members to Network, Educate and Showcase to increase business opportunities.

Keynote Speaker: Jamie Cooperstein!

Jamie will deliver her keynote on "True Hospitality: Five Keys to Elevating the Customer Experience"

Are you proactively engaging your clients or simply reacting to their needs? In Jamie's 10 years as a concierge, she learned five things that are essential to customer service excellence, and can confidently say that in 2025, while customer expectations are at an all-time high, these five things are needed more than ever. Participants will walk away with a clear path towards creating memorable moments.

Themes of the session will include:

• Transform the Customer experience from transactional to personal.
• Difference between meeting and exceeding expectations.
• Task versus Purpose and when you lean into one's purpose you can create magic.
• 5 keys: Personalized attention, anticipate needs, first person resolution, under promise/over deliver and timely service recover.

Sponsorships Available:

A 2026 Annual Conference Sponsorship is a great way to promote your organization! There are many opportunities to choose from sponsoring a session, meal or placing an advertisement in the meeting program.

• Diamond Level Sponsorships include 2 full conference registrations.
• Platinum Level Sponsorships include 1 full conference registration.